Question 1

Is it free to create a Buyuma account?

Accepted Answer

Yes. Creating a shopper account on Buyuma is completely free. You only ever pay for the products you choose to buy.

Question 2

How do I create an account?

Accepted Answer

Tap Sign Up on the homepage or in the app, enter your name, email or phone number, and a secure password, then verify your account with the code we send you. You can add a delivery address to speed up future checkouts.

Question 3

Do I need an account to shop?

Accepted Answer

No. You can browse the marketplace and even build a cart as a guest. Creating an account unlocks order history, saved addresses, wishlists, loyalty points, and faster checkout, and you can create one at any time.

Question 4

Can I sign up or sign in with a social account?

Accepted Answer

Yes. Buyuma supports social login, so you can sign up and sign in with a single tap using a supported social account. Your account is created instantly and securely.

Question 5

How do I reset my password?

Accepted Answer

Use the password reset option on the sign-in screen and follow the secure steps sent to your email or phone to set a new password.

Question 6

How do I update my profile details?

Accepted Answer

Sign in and open your account settings, where you can update your name, contact details, password, delivery addresses, and notification preferences.

Question 7

Can I save more than one delivery address?

Accepted Answer

Yes. You can add and label multiple addresses, such as home and work, and simply select the right one at checkout.

Question 8

Who am I buying from on Buyuma?

Accepted Answer

Buyuma is a multi-vendor marketplace, so you buy from independent vendors who list their products on the platform. Every vendor is verified, and every purchase is backed by buyer protection.

Question 9

How do I search for products?

Accepted Answer

Use the search bar at the top of any page. It understands natural language, so you can search the way you think, and it offers suggestions and autocomplete as you type.

Question 10

How do I narrow down search results?

Accepted Answer

Use filters to refine by price range, brand, rating, category, attributes such as colour and size, and vendor. You can also sort by relevance, price, newest arrivals, best sellers, or top rated.

Question 11

What are curated collections?

Accepted Answer

Collections are hand-picked groups of products organised around themes, seasons, trends, and occasions, making it easy to discover products and shop for specific moments.

Question 12

How does Buyuma recommend products to me?

Accepted Answer

Based on what you view, search, and buy, Buyuma surfaces personalised recommendations, including a Because You Searched section that connects your interests to relevant products.

Question 13

How do I know if a product is in stock?

Accepted Answer

Availability is shown on each product listing. Limited quantities, such as those on flash deals, are indicated so you can act accordingly.

Question 14

What information is on a product page?

Accepted Answer

Each product page shows photos, a detailed description, specifications, price, vendor information, ratings and reviews, and a delivery estimate, so you have everything you need to decide.

Question 15

Can I buy from multiple vendors in one order?

Accepted Answer

Yes. Buyuma's multi-vendor cart lets you add products from many vendors and check out with a single payment. Items may arrive separately depending on the vendors.

Question 16

Can I shop without signing in?

Accepted Answer

Yes. Buyuma supports guest carts, so you can add items and even check out as a guest. If you create an account afterwards, your guest cart and details carry over automatically.

Question 17

What happens to my cart if I leave and come back?

Accepted Answer

When you are signed in, your cart is saved across sessions and devices. As a guest, your cart is preserved and merges with your account if you sign in later.

Question 18

What is Buy Now?

Accepted Answer

Buy Now lets you skip the cart and go straight to checkout for a single item, for the fastest possible purchase.

Question 19

How do I change quantities or remove items?

Accepted Answer

Open your cart to adjust quantities, remove items, or move them to your wishlist. Your subtotal updates instantly.

Question 20

Will I see the full cost before I pay?

Accepted Answer

Yes. The order summary breaks down product costs, delivery, any applicable taxes, and discounts, so there are no hidden fees at checkout.

Question 21

How do I apply a coupon or loyalty points?

Accepted Answer

At checkout you can enter a coupon code and choose how many loyalty points to redeem. Both are reflected in your order summary before you pay.

Question 22

What payment methods can I use?

Accepted Answer

You can pay with your debit or credit card, by bank transfer, or with your Buyuma Wallet. All payments are processed securely.

Question 23

What currency will I be charged in?

Accepted Answer

All prices and payments on Buyuma are in Nigerian Naira (NGN). What you see is what you pay.

Question 24

Is it safe to enter my card details?

Accepted Answer

Yes. Payments are processed through secure, encrypted channels, and your full card details are never stored in plain form. Only enter payment details on the secure Buyuma checkout.

Question 25

What is the Buyuma Wallet?

Accepted Answer

The Buyuma Wallet is your personal balance on the platform. It lets you pay instantly, receive refunds quickly, and store rewards in one place.

Question 26

How do I fund my wallet?

Accepted Answer

Add funds to your wallet using your card or a bank transfer. Once funded, your balance is available immediately for purchases.

Question 27

Can I combine discounts on one order?

Accepted Answer

Yes. You can stack a flash deal price, a valid coupon code, and redeemed loyalty points on a single order for maximum savings.

Question 28

Will Buyuma ever ask for my card PIN?

Accepted Answer

No. Buyuma will never ask for your full card details or PIN outside of the secure payment screen. Be cautious of any message that does.

Question 29

How does delivery work?

Accepted Answer

When you place an order, the vendor prepares your items and hands them to the delivery network. Buyuma coordinates the journey from the vendor to your address and keeps you informed at every step.

Question 30

How are delivery estimates calculated?

Accepted Answer

Estimates take your location and the vendor into account, giving you a realistic delivery window before you buy.

Question 31

Will all my items arrive at the same time?

Accepted Answer

If your order includes items from multiple vendors, they may arrive separately, since each vendor ships their own portion. You can track each part of your order independently.

Question 32

How do I track my order?

Accepted Answer

Open your order history in your account or the app to see live tracking and status updates such as processing, shipped, out for delivery, and delivered.

Question 33

What are shipment events?

Accepted Answer

For each shipment, Buyuma records status events along the route, giving you a timeline of your package's journey from pickup to delivery.

Question 34

Will I be notified about my delivery?

Accepted Answer

Yes. You receive notifications at key milestones, including when your order ships, when it is out for delivery, and when it arrives.

Question 35

Where does Buyuma deliver?

Accepted Answer

Buyuma delivers across Nigeria, with coverage optimised for the local logistics landscape. Availability and timing depend on your location and the vendors you buy from.

Question 36

When can I return an item?

Accepted Answer

You may be eligible to return an item that arrived damaged or defective, is significantly different from the description, is the wrong item, or does not meet your expectations, within the eligible return window and for eligible categories.

Question 37

Are all items returnable?

Accepted Answer

No. Some items, such as certain personal care, perishable, or hygiene products, may not be returnable for health and safety reasons. Eligibility is shown on the product and during the return process.

Question 38

How do I start a return?

Accepted Answer

Go to your order history, select the order and item, choose Return or Request Refund, tell us the reason with any supporting details or photos, and follow the instructions to return the item.

Question 39

How long do refunds take?

Accepted Answer

Once your return is received and approved, your refund is processed. Refunds to your Buyuma Wallet are the fastest, while refunds to a card or bank may take additional time depending on your provider.

Question 40

Can I exchange an item instead of getting a refund?

Accepted Answer

Where a vendor offers exchanges, you can request a replacement such as a different size or colour instead of a refund. Availability depends on the vendor and the item.

Question 41

What if the item I received is not as described?

Accepted Answer

If your item is damaged, defective, wrong, or significantly different from the listing, you are protected. Start a return or refund request from your order history and Buyuma helps make it right.

Question 42

How do I earn loyalty points?

Accepted Answer

You earn points automatically on eligible purchases and activity, based on the platform's earning rules. The more you shop and engage, the more points you accumulate.

Question 43

How do I redeem my points?

Accepted Answer

Redeem your points at checkout to reduce the cost of your order. Points convert into a discount you can apply directly to your total.

Question 44

What are reward tiers?

Accepted Answer

As you accumulate points and shop more, you climb through reward tiers. Higher tiers unlock better benefits, such as improved earning rates, exclusive offers, and special perks.

Question 45

Do my points expire?

Accepted Answer

Yes. Points have a validity period, so be sure to use them before they expire. Your account and notifications keep you informed of your balance and any points approaching expiry.

Question 46

Where can I see my points balance?

Accepted Answer

Your account shows your current points balance, your tier, and your earning and redemption history, giving you a complete picture of the value your loyalty is generating.

Question 47

How does the referral program work?

Accepted Answer

Share your unique referral link or code with friends and family. When they sign up and shop using your referral, you both earn rewards as part of the active campaign.

Question 48

What rewards do I get for referring someone?

Accepted Answer

Referral rewards may include loyalty points, wallet credit, or discounts, depending on the current campaign. Rewards are credited automatically once the referral qualifies.

Question 49

Where do I find my referral link or code?

Accepted Answer

Your unique referral link and code are available in your account, ready to share directly with the people you want to invite.

Question 50

Do referral campaigns change over time?

Accepted Answer

Yes. Buyuma runs referral campaigns throughout the year with different reward structures and bonuses. Keep an eye on your account and notifications for the latest campaigns.

Question 51

What are flash deals?

Accepted Answer

Flash deals are limited-time discounts on selected products, often with limited stock. Because both the time and quantity are limited, they move fast, so it pays to act quickly.

Question 52

How do I know how long a flash deal lasts?

Accepted Answer

Each flash deal shows the discounted price, a countdown timer for how long the deal runs, and the remaining stock allocated to the deal.

Question 53

What are coupons and promo codes?

Accepted Answer

From time to time, Buyuma and its vendors offer coupon codes that unlock additional discounts. Enter a valid code during checkout to apply the savings to your order.

Question 54

What are seasonal campaigns?

Accepted Answer

Throughout the year, Buyuma runs seasonal campaigns and themed promotions tied to holidays and special occasions, bringing curated deals and collections designed around the moment.

Question 55

How can I make sure I never miss a deal?

Accepted Answer

Enable notifications and add items to your wishlist to be alerted when prices drop or when your favourites join a flash deal. The homepage and deals sections always highlight what is on offer.

Question 56

What can the AI shopping assistant do?

Accepted Answer

The assistant recommends products based on your needs and budget, answers questions about products and comparisons, helps you discover items, and guides your shopping with a natural, conversational experience.

Question 57

How do I use the AI assistant?

Accepted Answer

Describe what you are looking for in your own words, such as a gift idea within a budget, and the assistant helps narrow the options and point you to great choices, on both web and mobile.

Question 58

How do reviews help me shop?

Accepted Answer

Reviews from real shoppers reveal product quality, accuracy of the description, and the overall experience, helping you understand what to expect before you buy.

Question 59

How do I leave a review?

Accepted Answer

After your order is delivered, you can leave a review describing the product's quality, whether it matched the description, and how the experience went, helping fellow shoppers decide.

Question 60

What is a wishlist?

Accepted Answer

The wishlist lets you bookmark products you love so you can find them again easily. Tap the heart icon on any product to save it, then revisit your wishlist to compare and buy.

Question 61

Will I be told if a wishlist item goes on sale?

Accepted Answer

When a wishlist item drops in price or joins a flash deal, Buyuma can notify you so you never miss a chance to save.

Question 62

What is buyer protection?

Accepted Answer

Buyer protection safeguards your money and ensures you receive what you ordered. If your item does not arrive, arrives damaged, or is significantly different from the description, you are covered.

Question 63

How is my money protected when I pay?

Accepted Answer

Your funds are safeguarded from the moment you check out until your order is confirmed and delivered, protecting you from paying for something you never receive.

Question 64

What happens if I have a problem with a vendor?

Accepted Answer

Buyuma encourages buyers and vendors to resolve issues directly. When that is not possible, Buyuma's support team steps in to mediate and help reach a fair outcome.

Menu

Frequently Asked Questions

Getting Started & Your Account

Shopping & Product Discovery

Cart & Checkout

Payments & Wallet

Shipping, Delivery & Tracking

Returns, Refunds & Exchanges

Loyalty Points & Rewards

Referral Program

Flash Deals & Promotions

Shopping Assistant, Reviews & Wishlists

Trust, Safety & Buyer Protection

Mobile App & Notifications

Selling on Buyuma (Vendors)

Vendor Verification (KYC)

Vendor Orders, Inventory & Payouts

Customer Support & Contact